Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "User", "Customer") and Income Technologies Ltd. ("Income Technologies", "we", "us", "our") governing your access to and use of the Intact equipment-management application, related websites, mobile apps, APIs and services (collectively, the "Service"). By clicking "I have read and agree to the Terms of Service", by creating an account at register.intact.incometec.co.il, or by otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. Definitions

"Account" means a registered user account on the Service.

"Customer Data" means any data, content, files, images, signatures, item information or other material that you or your Users submit to or generate through the Service.

"Documentation" means the user-facing help materials we make available for the Service.

"Lifetime Deal" or "LTD" means a one-time-payment license purchased through AppSumo or another authorized marketplace, granting access to a defined tier of the Service on the terms set out in Section 5.

"Subscription" means a recurring paid plan purchased directly from us.

"User" means any individual who accesses the Service under your Account.

3. License Grant

Subject to your continued compliance with these Terms and, where applicable, timely payment of applicable fees, Income Technologies grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes.

The Service is licensed, not sold. All right, title and interest in and to the Service, including all intellectual property rights, remain with us and our licensors. Nothing in these Terms transfers any ownership to you.

4. Account Registration and Security

To use the Service you must create an Account at register.intact.incometec.co.il. You agree to (a) provide accurate, current and complete information, (b) keep your credentials confidential, (c) be solely responsible for all activity that occurs under your Account, and (d) notify us immediately at admin@incometec.co.il of any suspected unauthorized use.

You must be at least 18 years old and legally able to enter into a binding contract. If you are registering on behalf of a governmental, military, law-enforcement, security or emergency-services organization, you further represent that you are authorized to procure software of this nature for that organization and that its use of the Service will comply with all applicable laws, regulations and internal policies.

5. AppSumo Lifetime Deal Terms

If you purchased access to Intact through AppSumo (an "AppSumo Customer"), the following additional terms apply and prevail over any conflicting general term in these Terms with respect to that purchase.

• Payment and refunds are handled by AppSumo, not by us. AppSumo's standard 60-day money-back guarantee applies. Refund requests must be submitted to AppSumo within that window through the AppSumo platform.
• Redemption: your Lifetime Deal is activated by entering a valid AppSumo redemption code in the Account signup or upgrade flow. Codes may be stacked up to Tier 3 as described in the AppSumo deal listing; codes stacked beyond Tier 3 confer no additional benefit and, if unused, may be refunded through AppSumo.
• Tier limits: each tier includes hard caps on admin seats, total users and total items tracked, as published on the deal listing. Exceeding those caps requires stacking an additional code or moving to a direct Subscription. We may enforce these caps by preventing additions above the limit.
• "Lifetime" means the operational lifetime of the Intact product line offered by Income Technologies. It does not guarantee a specific minimum duration, and does not entitle you to future products that we may launch under a different name or brand, add-on products for which we charge separately, or third-party services accessed through the Service.
• Included updates: all features and updates released within the Intact product line during its operational lifetime are included at your tier level, subject to the applicable tier limits.
• Non-transferable: your Lifetime Deal license is issued to you (or your organization) and may not be resold, sublicensed, rented, leased or otherwise transferred, except with our prior written consent.

In the event Income Technologies discontinues Intact entirely, we will use commercially reasonable efforts to provide (i) at least ninety (90) days' advance notice, and (ii) a Customer Data export in a standard format. Except as required by applicable law, discontinuation shall not entitle Lifetime Deal customers to a refund from Income Technologies; refund claims for AppSumo purchases outside the 60-day window are governed by AppSumo's policies.

6. Subscription Terms (Direct Customers)

If you subscribe to the Service directly from us, applicable fees, billing cycle and payment method are as described at checkout. Subscription fees are billed in advance and are non-refundable except as expressly stated or as required by applicable law. We may change subscription pricing on renewal with at least thirty (30) days' prior notice.

7. Acceptable Use

You agree that you and your Users will not:

• use the Service to violate any applicable law, regulation, export control, or third-party right;
• upload, transmit or store any content that is illegal, infringing, malicious, deceptive, harassing or otherwise harmful;
• attempt to gain unauthorized access to the Service or to any other user's Account or Customer Data;
• reverse-engineer, decompile, disassemble, or attempt to derive source code of the Service, except to the extent this restriction is prohibited by applicable law;
• use the Service to build a competing product, or to scrape, mirror or systematically extract non-Customer Data from the Service;
• use automated means (bots, scripts) that place unreasonable load on the Service, other than our documented public API within its published rate limits;
• remove, alter or obscure any proprietary notice on the Service or its outputs.

We may suspend or terminate your access if we believe, in our reasonable judgment, that you have breached this Section 7 or Section 10.

8. Customer Data and Privacy

As between the parties, you retain all right, title and interest in Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process and display Customer Data solely to provide the Service, to prevent and address security or technical issues, and as otherwise permitted by these Terms and our Privacy Policy.

You represent and warrant that (a) you have all rights and consents necessary to submit Customer Data to the Service and to authorize our processing of it under these Terms, and (b) Customer Data does not violate any law or third-party right. You are solely responsible for the accuracy, quality and legality of Customer Data and the means by which you acquired it. Income Technologies is not responsible for the accuracy of equipment records, chain-of-custody entries, signatures, or any operational or safety decisions you or your Users make on the basis of information stored in the Service.

Our handling of personal data is described in our Privacy Policy. Where applicable, Income Technologies will process personal data as a data processor on your behalf in accordance with a written data processing agreement offered upon reasonable request.

9. Intellectual Property; Feedback

All intellectual property rights in and to the Service, the Intact brand, logos, screens and Documentation are and remain the exclusive property of Income Technologies and its licensors. If you provide us with suggestions, ideas or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that Feedback into the Service without any obligation to you.

10. Service Availability and Support

We will use commercially reasonable efforts to make the Service available on a substantially continuous basis, but we do not guarantee any specific uptime or availability level. The Service may be unavailable from time to time due to scheduled maintenance, emergency maintenance, third-party outages, force majeure events, or unforeseen technical issues. We will endeavor to give reasonable prior notice of planned maintenance where practicable.

Support is provided in accordance with the support level applicable to your tier or Subscription, as published on our website. Support inquiries may be sent to admin@incometec.co.il.

11. Disclaimer of Warranties

INTACT IS AN EQUIPMENT-MANAGEMENT TOOL. IT IS NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF ITS USERS OR FOR APPLICABLE OPERATIONAL, SAFETY OR LEGAL REQUIREMENTS. YOU ASSUME ALL RISK ARISING FROM YOUR OR YOUR USERS' RELIANCE ON THE SERVICE AND ITS OUTPUTS, INCLUDING BUT NOT LIMITED TO SIGN-OUT/RETURN RECORDS, SIGNATURE CAPTURES, STATUS INDICATIONS, INVENTORY COUNTS AND VAULT INDICATIONS.

12. Limitation of Liability

The parties acknowledge that the limitations in Sections 11 and 12 are an essential basis of the bargain between them and that the pricing of the Service (including the Lifetime Deal pricing) reflects the allocation of risk set out in these Terms. The parties agree that these limitations shall apply to the maximum extent permitted by applicable law, even if any remedy is found to fail of its essential purpose.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including, where applicable, liability for gross negligence, willful misconduct, fraud, death or personal injury caused by our negligence, or infringement by us of your intellectual property rights.

13. Indemnification

You agree to defend, indemnify and hold harmless Income Technologies, its affiliates and their respective officers, directors, employees and agents from and against any and all claims, damages, liabilities, losses, costs and expenses (including reasonable attorneys' fees) arising out of or relating to (a) Customer Data, (b) your or your Users' use of the Service in breach of these Terms or of any applicable law, or (c) your violation of any third-party right.

14. Term and Termination

These Terms remain in effect for as long as you have an Account with us or use the Service. You may terminate at any time by closing your Account. We may suspend or terminate your Account and access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, or as necessary to protect the Service, other users, or third parties.

Upon termination: (i) your right to access the Service ends immediately; (ii) we may delete Customer Data after a reasonable retention period; and (iii) Sections 8, 9, 11, 12, 13, 15 and 16 shall survive.

15. Modifications to the Service and to these Terms

We may modify, suspend or discontinue the Service, or any part of it, at any time, with or without notice. We may also update these Terms from time to time. Material changes will be notified to you by posting an updated version of these Terms with a new effective date on our website, or by email or in-app notification. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, your sole remedy is to stop using the Service.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the competent courts of Tel Aviv-Jaffa, Israel for any dispute arising out of or in connection with these Terms or the Service, save that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

17. Miscellaneous

These Terms, together with any applicable order, tier description, and our Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to render it enforceable. Our failure to enforce a right or provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition or sale of assets.

A Hebrew translation of these Terms is available on request. In case of conflict between the English and Hebrew versions, the English version shall prevail.